Yes, of course. You can download your data anytime and all data is displayed in CSV / Excel format. 
MyCare has also the option to upload data back to the server — all tables have the option to Export/Import.
A data table can be exported, changes made in the excel spreadsheet and again imported into the server database. This feature will allow a very fast data update if required. Fields can be auto-populated in the excel spreadsheet and entered back to the database.

Clients/Employees will be deactivated – records will not deleted.
Deactivation means that the records will be marked as “inactive” and kept on the database.
Client/Employees have access to MyCare Portal / Web and Mobile applications depending on their status and will be automatically logged out as soon as the record is deactivated. All access rights will be deleted, and Clients/Employees will no longer be able to login to MyCare.

MyCare is using SMS Broadcast – buy credits
www.smsbroadcast.com.au
Check for their current prices. The first buy is very cheap and will cost only around 4-5 cent per SMS.

MyCare can manage any number of Funding types:
1. NDIS funded services — Individual and Bulk claim uploads
2. NDIS-Self-Funded – the client is invoiced with detailed invoice formats – including Support Items Number – for processing the Funding Claims
3. Plan managed — Invoices are received from the service provider
4. ACD – Aged Care Direct funding setup – invoiced to Clients or claimed
5. Direct service invoices – Clients are invoiced and pay for services.
6. External provider invoices – services are contracted from external organisation
Invoices and Claims can be processed in any of the above combination for each Client.
NDIS Funding Claims are uploaded via a CSV file directly to the NDIA portal and Payments can be downloaded to reconcile Funding Claims

Care Workers (CWs) logon/logoff times are recorded plus GPS location.
– Client Progress Notes 
– Client Signature
– Client Rating
– Picture upload on Mobile app will allow to attach picture to the service
– Risk Alerts — instance risk alerts are sent via WorkFlow to nominated recipients via Email/SMS or both — any number of recipients can be added.
Communication between CareWorkers are managed by allowing access to other CWs notes and Service Assessments — eg. Hand-over notes.
In addition the CW has access to Client documents eg. CarePlans etc. and other relevant Client Documents

Risk Alerts can be sent via the Mobile Phone and to selected staff via Email/SMS via the WorkFlow and are instantly notified of any incident.
The CW can also upload picture directly to the service schedules to provide further information on the “Reportable Event”.
Reportable Events reports are entered and again can be viewed by other Client specific CWs. Events notes can be marked as “Confidential” by the Supervisor and other CWs are not able to view the information. Special care is being taken to insure that Client information and notes are access controlled and restricted via UserRoles setup to ensure access to authorized users only.

When setting up an account with MyCare you will be charged on a monthly basis.
The license fees are calculated on the number of your Clients/Employees – the size of your business. 
We also offer start-up packages to ensure all users can afford the software costs.
When starting up a new service the fees for the first 3 month are charged and thereafter monthly. One month notice will be required to cancel the license agreement.
Licence fees adjustments will be done on the basis on the number of Clients/Employees and adjusted — see our price list for more details.

MyCare can be cancelled anytime giving one month notice.

A separate contract needs to be setup with LanternPay to connect to the NDIA APIs.
 
In response to the strain on providers and participants in dealing with NDIA claims, the NDIA has been working with software aggregators, like LanternPay (part of HICAPS, a NAB company), to enable digital connectivity between the NDIA data and systems and software vendors like us with the end goal to synchronise data, automate transaction processing, streamline administration, and ultimately improve the NDIS experience for both providers and participants. 

MyCare is connecting via LanternPay Registered NDIA Providers to take full advantage of the functionality enabled by the NDIA’s Application Programming Interfaces (APIs) to access data and streamline claiming against NDIA managed participants.